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Project Assets Disappeared!

Explorer ,
Aug 26, 2023 Aug 26, 2023

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Hi everyone,

 

This is not the first time this has happened in Premier Rush and it is very aggravating. It is also a major reason why I stopped using this program for quite some time. But unfortunately, I like it and it works well except when it decides to 'crash' or make my project assets 'disappear'. Major bug, if you ask me. We all put a lot of work into our projects and I consider this to be a major downfall with Adobe that really needs urgent and final attention. I found several threads of this stupid issue but not directly applicable to the issue I am experiencing and also mostly in Adobe Express (which I also no longer use because I found a better program that does not crash). See screenshot below.

 

I have many projects and only in the most recent (from yesterday) have the project assets disappeared. As with all of my projects, the method of saving and accessing files on this project are identical to all other projects. That is, my files are saved/stored on the One Drive cloud, accessible on my computer hard drive.But that should not make a difference. Can an Adobe guru come up with a solution?

Screenshot 2023-08-27 072421.png

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Cloud sync , Crash , Error or problem , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Aug 28, 2023 Aug 28, 2023

Hi @Marvelous MeeMee,

Thanks for the note. You may need to reconnect your video files one at a time. Sorry about that. You probably need to avoid using OneDrive in conjunction with Rush. More details here: https://community.adobe.com/t5/premiere-rush-discussions/rush-downloaded-all-onedrive-files/m-p/11121780

 

Let us know if we can help.

 

Thanks,
Kevin

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Hi @Marvelous MeeMee,

Thanks for the note. You may need to reconnect your video files one at a time. Sorry about that. You probably need to avoid using OneDrive in conjunction with Rush. More details here: https://community.adobe.com/t5/premiere-rush-discussions/rush-downloaded-all-onedrive-files/m-p/1112...

 

Let us know if we can help.

 

Thanks,
Kevin

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