Project Crashed and now file not appearing on startup

[Eugene36072189zoxh]

Hi,

I had a bluescreen of death crash on my windows laptop and now on startup I cannot find the file I was working on in Premiere Rush.

I had shut the program and found the file on startup earlier in the day, now however there is no sign of it. Please help as I am worried I have lost an entire days work.

Thanks in advance,

[Kevin-Monahan]

Hi @Eugene36072189zoxh,

That's odd. What were you doing when your system crashed? I hope we can help you. Please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following: 

1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
3. Type "Agent" in the chat box to be connected to a live agent.
4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

Thanks,
Kevin