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projects from cloud being deleted

New Here ,
Mar 20, 2023 Mar 20, 2023

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I am using Premiere Rush on my desktop, I have only been able to store my projects on the cloud (I can't figure out how to store them on my desktop, and from what I looked into, it doesn't look like that's possible).

 

I have had multiple projects completed deleted from the cloud, I am no longer able to pull them up from Rush, they are just gone!

 

Is anyone else experiencing this? What can I do to prevent this? I basically have to complete all my projects in one go & download the file, in case I can't ever get it back, but I also don't like how I can't ever access the creative file again.

 

Any help is MUCH appreciated, thank you!

TOPICS
Cloud sync , Desktop version , Error or problem

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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It could be an issue with being signed in. Premiere Rush associates your projects with your Adobe ID. Make sure that you're signed in with your Adobe ID in Rush. If you are signed in, then try signing out and back in again.

 

You can also sign into the Creative Cloud Desktop app. If you are signed in there, then try signing out and back in again.

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