• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Projects not loading after most recent update

Community Beginner ,
May 05, 2024 May 05, 2024

Copy link to clipboard

Copied

After the most recent update I can not access my  projects.

 

the names are there but when i click on them the project is blank.

 

using a mac

 

any suggestions?

 

thanks

 

s.

TOPICS
Cloud sync , Error or problem

Views

78

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , May 07, 2024 May 07, 2024

Hi @S224705705k1k,

I read your note. It sounds like your projects were not synced before Creative Cloud sync ended, so they are not on your computer. Can you check other devices for a potential backup of your project? For example, check your mobile device to see if the projects are there. I hope so.

 

Thanks,
Kevin

Votes

Translate

Translate
New Here ,
May 06, 2024 May 06, 2024

Copy link to clipboard

Copied

Same here...no projects loading.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 06, 2024 May 06, 2024

Copy link to clipboard

Copied

I wonder whats going on?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 07, 2024 May 07, 2024

Copy link to clipboard

Copied

Hi @S224705705k1k,

I read your note. It sounds like your projects were not synced before Creative Cloud sync ended, so they are not on your computer. Can you check other devices for a potential backup of your project? For example, check your mobile device to see if the projects are there. I hope so.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 07, 2024 May 07, 2024

Copy link to clipboard

Copied

LATEST

I was using them last week. the names are visable but when i click on the file the project is empty. i do not have them saved anywhere else.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines