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Projects not loading after most recent update

Community Beginner ,
May 05, 2024 May 05, 2024

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After the most recent update I can not access my  projects.

 

the names are there but when i click on them the project is blank.

 

using a mac

 

any suggestions?

 

thanks

 

s.

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Cloud sync , Error or problem

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correct answers 1 Pinned Reply

Adobe Employee , May 07, 2024 May 07, 2024

Hi @S224705705k1k,

I read your note. It sounds like your projects were not synced before Creative Cloud sync ended, so they are not on your computer. Can you check other devices for a potential backup of your project? For example, check your mobile device to see if the projects are there. I hope so.

 

Thanks,
Kevin

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New Here ,
May 06, 2024 May 06, 2024

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Same here...no projects loading.

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Community Beginner ,
May 06, 2024 May 06, 2024

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I wonder whats going on?

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Hi @S224705705k1k,

I read your note. It sounds like your projects were not synced before Creative Cloud sync ended, so they are not on your computer. Can you check other devices for a potential backup of your project? For example, check your mobile device to see if the projects are there. I hope so.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
May 07, 2024 May 07, 2024

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I was using them last week. the names are visable but when i click on the file the project is empty. i do not have them saved anywhere else.

 

 

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