Projects won't load

Report · Jul 22, 2020

I'm using Premiere Rush desktop on Mac OS. When I open I can see my projects but when I click on them all I get is a blank screen. Suggestions welcome.

Report · Jul 23, 2020

Hi Brantosl!

We're sorry for the trouble you're having with accessing your project in Premiere Rush.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
Are you able to create a new project?
Which OS version do you have on your system?
Could you share a short screen recording of the issue?

Looking forward to your response.

Thanks,

Kartika

Report · Jul 23, 2020

Hi Kartika,

Your answers are below...thanks for helping to diagnose.

It also seems that I cannot close the program properly. Every time I have to force quit.

I should have mentioned. I've tried log out and log in, delete and reinstall, I've unsynced all projects and resynced. My cloud is fully synced, I've cleared the cache (basically anything I could find on the forum).

1. v. 1.5.20 (build 571)

2. If I just open Rush, make a new project it seems to work and the program seems to close properly.

3. Catalina v.10.15.6

4. Video: https://youtu.be/eVKw0gkdmIw

Thanks for your help!

Report · Jul 24, 2020

Thanks for providing the info. Looks like we need to take a closer look at what's going on. Can you continue troubleshooting with our support agents via phone or chat here? http://helpx.adobe.com/contact.html

We'll need to hop on a remote session to troubleshoot this further.

Let us know if you have any questions.

Kartika