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"Media cache directory" issue : Premiere Rush is not openable

New Here ,
Jan 12, 2020 Jan 12, 2020

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Premiere Rush V1.2.12 built 10.

Hi,

Trying to start working with Premiere Rush but everytime the process blocks on the same issue. When starting, the following message displays : 

Capture.PNG

At first, I thought hitting "ok" would re-initialize the media cache directory enabling me to work. But, the software blocks when opening a new project or anything : it stays at "preparing the project" for hours. I tried to download the soft again, add a new directory, change version etc... Nothing worked.

 

Any idea on how I could set this issue ?

Should you need other informations, please ask me. Thank you for your help.

TOPICS
Desktop version , Error or problem , Storage

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correct answers 1 Correct answer

Adobe Employee , Jan 13, 2020 Jan 13, 2020

Hi there!

Welcome to the community. I see that you're unable to launch Premiere Rush.

Please try these steps:

  1. Press Windows+R and type %appdata% 
  2. Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to  Media cache_old and Media Cache Files_old respectively.
  3. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old.

Let us know if it works.

Thank you,

Kartika

 

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Adobe Employee ,
Jan 13, 2020 Jan 13, 2020

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Hi there!

Welcome to the community. I see that you're unable to launch Premiere Rush.

Please try these steps:

  1. Press Windows+R and type %appdata% 
  2. Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to  Media cache_old and Media Cache Files_old respectively.
  3. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old.

Let us know if it works.

Thank you,

Kartika

 

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New Here ,
Jan 19, 2020 Jan 19, 2020

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Hi Kartika,

It worked perfectly. I'm very satisfied that Adobe Premiere Rush works perfectly. Thank you so much for you help !

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Adobe Employee ,
Jan 20, 2020 Jan 20, 2020

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Happy to help 🙂

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