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maximer93047234
Participant
January 12, 2020
Answered

"Media cache directory" issue : Premiere Rush is not openable

  • January 12, 2020
  • 1 reply
  • 2397 views

Premiere Rush V1.2.12 built 10.

Hi,

Trying to start working with Premiere Rush but everytime the process blocks on the same issue. When starting, the following message displays : 

At first, I thought hitting "ok" would re-initialize the media cache directory enabling me to work. But, the software blocks when opening a new project or anything : it stays at "preparing the project" for hours. I tried to download the soft again, add a new directory, change version etc... Nothing worked.

 

Any idea on how I could set this issue ?

Should you need other informations, please ask me. Thank you for your help.

    This topic has been closed for replies.
    Correct answer Kartika Rawat

    Hi there!

    Welcome to the community. I see that you're unable to launch Premiere Rush.

    Please try these steps:

    1. Press Windows+R and type %appdata% 
    2. Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to  Media cache_old and Media Cache Files_old respectively.
    3. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old.

    Let us know if it works.

    Thank you,

    Kartika

     

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    January 13, 2020

    Hi there!

    Welcome to the community. I see that you're unable to launch Premiere Rush.

    Please try these steps:

    1. Press Windows+R and type %appdata% 
    2. Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to  Media cache_old and Media Cache Files_old respectively.
    3. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old.

    Let us know if it works.

    Thank you,

    Kartika

     

    M
    maximer93047234Author
    Participant
    January 19, 2020

    Hi Kartika,

    It worked perfectly. I'm very satisfied that Adobe Premiere Rush works perfectly. Thank you so much for you help !

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      January 20, 2020

      Happy to help 🙂

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