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"This file requires the HEVC codec which is included with a Creative Cloud

New Here ,
Jul 19, 2023 Jul 19, 2023

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I am getting the pop for "This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

 

I 100% have a paid for plan and never ran into this ever before.

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Error or problem , Export

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correct answers 1 Pinned Reply

Adobe Employee , Jul 25, 2023 Jul 25, 2023

Which plan did you purchase, @Виталий28940881lt2z?

 

Thanks,
Kevin

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Which plan did you purchase, @Виталий28940881lt2z?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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