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Hi There
I've been using Adobe Rush with Windows for about a month, I keep running into this issue when trying to upload new images to a project where new images I'm trying to add have a status of 'unable to load preview' I've tried suggestions from other posts within this community and tried creating a new image folder, renaming images etc, but still no luck. Can anyone out there suggest a resolution for this issue.
Does image size cause this issue or project size? I cant seem to determine what is the root cause of this error.
Thanks in advance
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Hi there!
Really sorry for that. We can get this checked.
Let us know.
Thanks,
Kartika
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Hi Kartika,
The files are actually images used for 'stills' within the project, hence they are .jpeg format, nothing over 1mb in file size.
I have copied these over from onedrive into a local file folder on my desktop, i have renamed the images also, and saved them locally.
I didnt take the pictures, but i believe they may have been taken on a mobile device, either android or apple, i cannot see any further info via the image properties.
I'm still having the same issues from when i first created this suppport post, looking forward to your assistance.
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Thanks for writing back. Are they 4k footage? Can you share a sample media to test?
Kartika
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I can send, were do i send to? The part of the video project that contains video is not 4K.
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You can upload them here and share the download link with us: https://helpx.adobe.com/in/creative-cloud/help/share.html