• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Rainbow circle

New Here ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

I've finished editing a video on adobe rush but I cannnot save it because the screen is frozen on the page. I get the rainbow circle. Please help me. I cannot lose  the work that I have done.

TOPICS
Error or problem , Freeze or hang

Views

101

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Oct 02, 2023 Oct 02, 2023

Hi @Nicholene32624792ovjv,

I read your message about your export issue. You're hanging on export for some reason. It might be related to the media you are using. Is this media you shot on the phone? Is this the mobile or desktop version you are working with? Can you tell us more about your computer or device? https://helpx.adobe.com/premiere-rush/system-requirements.html

 

Let us know, please.

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

Copy link to clipboard

Copied

Hi @Nicholene32624792ovjv,

I read your message about your export issue. You're hanging on export for some reason. It might be related to the media you are using. Is this media you shot on the phone? Is this the mobile or desktop version you are working with? Can you tell us more about your computer or device? https://helpx.adobe.com/premiere-rush/system-requirements.html

 

Let us know, please.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 02, 2023 Oct 02, 2023

Copy link to clipboard

Copied

Hi Kevin, 

I'm using a macbook air and the videos were shot on my iphone.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 03, 2023 Oct 03, 2023

Copy link to clipboard

Copied

LATEST

Hi @Nicholene32624792ovjv,
Thanks for the reply and screenshot.

  • From the shot you showed, it looks like your media is offline and is not conntected to the Timeline.
  • Is the media on another drive, or did you move media from one drive to another?
  • Have you gone to Mac System Settings and checked Privacy and Security settings to make sure that Full Disk Access and Files & Folders are enabled for Rush?

 

Let us know!

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines