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Richiesta di supporto, per app non più funzionante

New Here ,
Mar 18, 2024 Mar 18, 2024

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Buongiorno, 

È da qualche giorno che, nonostante la mia connessione internet funzioni benissimo su tutto, all'interno dell'applicazione, continua a segnalarmi (vedi foto) l'impossibilità di procedere con nuovi progetti, a causa dell'assenza di internet. Ho anche provato a disinstallare e scaricare nuovamente l'app, ma nulla (tolto il fatto che, non mi sono neanche rimasti in memoria i vecchi video creati, nonostante io abbia fatto l'accesso con lo stesso account). Qualcuno può darmi una mano a risolvere, per favore? 

Screenshot_2024-03-18-09-21-55-99_e00c8983a732a4e2e24c3f4ae71c0d9c.jpg

Screenshot_2024-03-18-09-22-05-35_e00c8983a732a4e2e24c3f4ae71c0d9c.jpg

TOPICS
Cloud sync , Crash , Error or problem , How to , Mobile version , Performance , Tips and tricks

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correct answers 1 Pinned Reply

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hi there! Sorry about the trouble. Syncing file to Creative Cloud has been discontinued. This could be the reason you're not able to see your old projects. You can check this article for more info on this: https://adobe.ly/48Uv76t

 

Let us know if you have any questions. 

Thanks,

KR

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi there! Sorry about the trouble. Syncing file to Creative Cloud has been discontinued. This could be the reason you're not able to see your old projects. You can check this article for more info on this: https://adobe.ly/48Uv76t

 

Let us know if you have any questions. 

Thanks,

KR

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