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Rush 1,546

New Here ,
Aug 07, 2020 Aug 07, 2020

No desktop. Aplicativo fecha ao buscar arquivo para importar.

On the desktop. Application closes when searching for file to import.

TOPICS
Desktop version , Error or problem , Import
308
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Adobe Employee ,
Aug 10, 2020 Aug 10, 2020

Hi there! 

We're sorry for the trouble. Could you share more information with us to start troubleshooting?

Looking forward to your response.

 

Thanks,

Kartika

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New Here ,
Aug 12, 2020 Aug 12, 2020

Hello Kartika
I use Premiere more often.
It was closing when importing mp4 file.
I tried it now and it's OK.
Thanks for your attention.


Below print of my system configuration:

 

print-sistema.jpg

 

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Adobe Employee ,
Aug 13, 2020 Aug 13, 2020

Thanks for the details. Is it working fine now?

Let me know.

Kartika

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New Here ,
Aug 13, 2020 Aug 13, 2020
LATEST
Working OK!
Thank you.
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