Rush app & Desktop unable to open project - grey film icon

[RoseGarden Media]

when I try to open up the project, I simply get a blank screen with the menu, after about 1 to 2 minutes I get bounced back to the Home Project List.  No Error Message, No Nothing, It simply does not load.  I have tried installing Rush on a fresh computer and waiting for everything to Sync over, no luck even on a new computer with everything newly setup the problem is the same.  I have a project with a grey film icon which I cannot open. 

I am not so much of worried about the file, We have restarted to create the video.  My major worry is how to avoid this from happening again, or to have a fix.  Please it seems everyone is investing time and money in Adobe Rush, maybe Adobe should invest in fixing this problem.

Concerned Adobe Create Suite User...  

[Kartika Rawat]

Hi there!

Sorry for the trouble. Can you provide the following information?

• What are your system details (OS, CPU, RAM, GPU)?
• Could you share the screen recording of the issue?
• Have you tried clearing your preferences? Hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while Rush is starting.

Let us know. 

Thanks,

Kartika