Rush app Crash/unable to open project now

[Travylgyrl]

1. I am using Rush on a trial basis for the first time on my iPhone 8plus. (No other adobe apps on my iPhone) I was hoping it can be my new video editing app replacing the limited version of  iMovie on my iPhone.  I love a lot Rush has to offer EXCEPT two days ago the app crashed (just shut down ) and when I opened it up again and tried to access my project I get the message "unable to open project".( The project is just short videos taken with iPhone and some pictures- nothing complicated) .  I have logged out of Rush, deleted and re- downloaded app, logged out of adobe, tried to access it on my iPad, updated my IOS version on iPhone, checked Wifi (strong) checked storage (plenty space) .   Still get same message - Rush- unable to open project- OK.     Understand that I can see all my projects and I can open the other two projects.  At this point,  I am ready to buy a MacBook and just use iMovie on that but I really want this to work because I love the idea of using my phone as an editing tool.

what should I do next?  I am too afraid to start another project until this is addressed or fixed.

[petergaraway]

Hi Travylgyrl, 

Really sorry you're running into this problem. I would love to try to help you if you're willing. Providing the details mentioned above would be the most helpful. I'll also suggest one other possible workaround.

Possible workaround:

1. If your project is not synced already, turn on sync

2. Attempt to open your project on another device mobile or desktop 

Share logs:

1. Launch Rush, attempt to open the problematic project 
2. From the Project Browser, open the App Settings (gear icon) > Preferences > Share Logs > Share logs and project files
3. Upload the zipped files to somewhere I can access/download 

Getting this information is essential for us to be able to understand and fix the issue. 

Thanks,  

Peter 

[adiag35822120]

Did this work? I'm having the same issue. Was using a full version of Adobe Rush on my iPad and it crashed.  Couldn't open on my iPad so tried opening on my iPhone and getting the same error. 

[Naomi Ahava]

I am having the same problem. I've paid for the monthly plan just yesterday and it froze and crashed this morning on my iphone. I was able to get back on and continue my project a couple of hours later, but then it froze and crashed on me again almost a few hours later. I was not able to get on from my laptop either.

[petergaraway]

Hi Naomi, 

Sorry to hear ran into this issue as well. We're really working hard to understand why this is happening. The best way to do that is to gather as much info from users experiencing this as we can. 

Can you please zip up the "Team Projects" folder and send it to me.

If you're on a PC
C:\Users\[user name]\AppData\Roaming\Adobe\Common\Team Projects Local Hub

If you're on a Mac
/Users/[username]/Library/Application Support/Adobe/Common/Team Projects Local Hub

Thanks so much! 

Peter

[PDico]

Hi!
I have the same problem on my iMac.

I just finalize a project after 2 days of work.

I rendered it and then... when i go back to edit i found an older version (a lot older) with no videos or titles, not even the last audios. I have to modify and i cant. Do i have to start over?!?!?!?

PLEASE HELP ME!

[MARSHY123]

I have just spent hours editing, i was almost finished and then the app closed its self and now the only project i cant open is the one i was working on. It says "unable to open project" HELPPPP!!!!

[MARSHY123]

If this isn't sorted soon then i will not continue to use this app. Too many problems 

[petergaraway]

Hello Marshy,

Sorry, this is happening. Can you please zip up the "Team Projects" folder and send it to me.

If you're on a PC
C:\Users\[user name]\AppData\Roaming\Adobe\Common\Team Projects Local Hub

If you're on a Mac
/Users/[username]/Library/Application Support/Adobe/Common/Team Projects Local Hub

Thanks so much! 

Peter

[petergaraway]

Hello, pablod, 

That's really strange one. Can you please send me the details I requested above?

Can you please zip up the "Team Projects" folder and send it to me.

/Users/[username]/Library/Application Support/Adobe/Common/Team Projects Local Hub

Thanks so much! 

Peter

[PDico]

Hi!

Finally i found my project inside a sequence on the assets library. 

I dont know how this happens but was all my project on it.

[Coach.nicholson]

hi there I am having the same issue as everyone in this chat, I am unable to open project, I have spent so long editing this!

should I share logs? & to who

[Courtney5E7C]

Hey I'm currently running adobe rush on my iPhone 11pro and iPad mini and I was just about finished my project and I got the "unable to open project" I am connected to the creative cloud and I can't find the project I was recently working on. I deleted and reinstalled the app and all my work was gone and it was like I had never opened it before. No projects there at all!!! I'm furious because it is suppose to sync with the creative cloud but all my hard work is gone.... I shared the logs/projects before I deleted the app and reinstalled. Please help!!!

[ProgressiveDevilry]

I'm having the same issue.

I've tried restarting the computer, turning sync on/off, and attempting to access from another device.

I've put in more than 10 hours on this project and I'm about ready to cry. My deadline is tomorrow.

[jonathanivy]

I am having the same issue, I am receiving the Unable to Open Project Error.

here are my log and project file links

https://www.dropbox.com/s/ui6ru8yb4y9f952/rush_logs.zip?dl=0

https://www.dropbox.com/s/rzsc4hpmy25py22/rush_projects.zip?dl=0

[Ariel25307119jtg8]

hi Peter!
Im getting the same problem, here's my log >
https://www.dropbox.com/s/sy7ss9q2ugpovic/rush_projects.zip?dl=0 

Please let me know if theres a solution or if I should start again

I need to deliver this soon , so any fast response would be great, thanks in advance! 

Thanks!

[Michael299867203giz]

can you email me it does not allow me to attach a zip file and i am having the same issue

[Bmwells89]

Same here... has done it to every project I have started the last three days. Of course when it was the free version nothing went wrong. 

[Noble omoniyi]

I am having the same issue. I edited a complete video with a premiere rush on my iPhone 7 plus when I was almost done it crashed and when I tried to open it I got the message "unable to open project". I tried to start a new project and I completed it. When I try Exporting the app will close. Pls, what can I do? I am tired after editing a video twice and now it is not exporting on the second attempt.

[ATewell97]

I'm in the exact same boat. Almost through editing together a TV episode for my workplace on a time crunch and it force closed and won't open back up. I can open my other projects except for this one.

[petergaraway]

Hello Atewell, 

I would love to try to help you if you're willing. Providing the logs from Rush will be very helpful. I'll also suggest one other possible workaround.

Possible workaround:

1. If your project is not synced already, turn on sync

2. Attempt to open your project on another device mobile or desktop 

Sharing logs

1. Launch Rush, attempt to open the problematic project 
2. From the Project Browser, open the App Settings (gear icon) > Preferences > Share Logs > Share logs and project files
3. Upload the zipped files to somewhere I can access/download 

Getting this information is essential for us to be able to understand and fix the issue. 

Thanks so much for your help and patience.  

Peter 

[jcshadowsenterprises]

I have the iPhone 11 and was editing for months without issue until I started to edit audio on the clips of my current project. Now the app crashes almost every time I make a cut or other edit. It's synced to my PC but I cannot do a full playback on the PC and have never been able to, hence why I really utilize the app. Someone please help!!! This is extremely frustrating. 

[petergaraway]

Hello jcshadowsenterprises,

Sorry Rush is crashing on you. Does this happen in all projects when editing audio or just one? Getting the same logs would be very helpful. 

Sharing logs

1. After crashing, reopen Rush
2. From the Project Browser, open the App Settings (gear icon) > Preferences > Share Logs > Share logs and project files
3. Upload the zipped files to somewhere I can access/download 

If you haven't already tried uninstalling Rush that could help as well. If you have any projects you want to save, PLEASE sync them to Creative Cloud and verify the projects and assets are present on another device and/or here https://assets.adobe.com/

Thanks,

Peter

[jcshadowsenterprises]

Peter,

I tried uninstalling Rush and re-installing it, but that did not help. This crasshing issue is happening on all of my projects. Where should I upload the zipped files? Please advise.

[petergaraway]

I'll DM you.