Rush app not remembering subscription

[angelo_4158]

Hi all, I've been using Premiere Rush on my iPhone for more than a year now without this issue, but recently the app is not saving my subscription. I'm logged in with my Gmail account and I have a $4.99 monthly plan. Recently, I keep having to click 'Restore Purchase' every time I open the app. And now when I click that I just keep getting a spinning loading circle or I get a message that says 'Restore failed, please sign in with subscribed account.' I am!! Is this happening for anyone else??

[Kevin-Monahan · Accepted solution]

Sorry about that @angelo_4158. Contact us here, please: https://helpx.adobe.com/contact.html

The chat pod is in the lower right corner. I hope we can get you back on track. Let us know how it goes here after receiving help. It could help others. Cheers.

Thanks,
Kevin