Rush CC so slow on my Macbook pro 2015... why ?

[lionelm74434265]

Hello, 

Rush CC is great for iOS but why is it so slow on my MacBook Pro 2015 ???

Thank you for your help.

MacBook Pro Retina 15'

2,2 GHz Intel Core i7 4 hearts

16 Go 1600 MHz DDR3

Intel Iris Pro 1536 Mo

[Kartika Rawat]

Hi there!

Sorry for the slow performance of Rush on your Macbook. Can you share the following details?

• What type of media file are you working with (codec/ format, frame rate, frame size)?
• Does it happen with a specific project or it's random?

Let us know.

Thank you,

Kartika

[lionelm74434265]

Hello,
Thank you for your answer.
Here are the requested informations :

Type : Séquence MPEG
File size : 29,31 Mo
Image size : 1920 x 1080
fps : 25,00
Format audio source : 44100 Hz - Compressé - Mono
urée totale : 00:01:57:03
Rapport L/H en pixels : 1,0
Alpha : None
codec vidéo : MP4/MOV H.264 4:2:0

[lionelm74434265]

And... it is random. The problem occurs with different projects.

[Kartika Rawat · Accepted solution]

Thanks for the information provided. Try to launch Rush via login in the Root user. Here's how:https://support.apple.com/en-in/HT204012

Let us know if it brings any change

Kartika

[lionelm74434265]

Hello Kartika,

It changes everything ! It is fast. Just perfect. Does it mean that I have to login as a root user each time I need to use Rush ? 

Lionel

[Kartika Rawat]

Hi Lionel, thanks for confirming. No that doesn't mean that. After this step, we can check if the permission is provided to Adobe folders. Check this link: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

I hope this helps.

Kartika

[lionelm74434265]

Hello Kartika,

Permissions (read and write) were already provided on Rush folders.

Lionel

[Kartika Rawat]

Could you try by creating a new user account? https://www.imore.com/how-create-new-user-account-your-mac

Thanks,

Kartika

[lionelm74434265 · Accepted solution]

Rush works perfectly now.

I think that checking permissions and finding that there was an old 1.0 Rush folder that still existed. And then delete it... may have helped.

I also cleaned SMC and NVRAM on my Mac and it may also helped a lot. I give you the link if it may help : https://www.digitaltrends.com/computing/how-to-stop-mac-from-freezing/

Thank you for your help, Kartika.

Lionel

[Kartika Rawat]

Awesome to hear it's working now. Give us a shout if you need anything else. 🙂

Thanks

Kartika