rush crashes when exporting (ios)

Report · May 03, 2020

hi,

i have a youtube video i want to make and when i export it keeps crashing about 80% in

(on ios). i have tried restarting my iphone 7 and different export sizes. i have also triied doing on my laptop but when ever i sync it all the clips just coe out as red boxs with exlamationpoints in them

thanks marcus

Report · May 04, 2020

Hi Marcus,

We're sorry about the trouble. Please share more details so that we can determine the issue.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What kind of media files are you working with (codec/ format, frame rate, frame size)?
Are you getting any error codes or messages when it crashes?

For Red screen with escalation mark. Could you try to sign out and back into the Creative Cloud and see if it helps?

Let us know. We're here to help.

Thank you,

Kartika