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Rush deleted all progress on my project Windows app.

New Here ,
Apr 28, 2024 Apr 28, 2024

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I'm using the windows app for Adobe Rush. I have over 2 weeks worth of progress. I was just trying to add in overlaid images. For some reason, it started locking up. I was getting "Adobe Rush hasn't been able to save your progress in awhile. Please close the project and re-load it in order to ensure your progress saves." I tried doing that, it locked up again. I had to CTRL+ALT+DEL and use task manager to close the program. When I went back in, the project was totally blank with a "00:00" time stamp. I thought it was just loading so I just sat a waited for a bit, nothing. So I tested something out. I put a piece of media into the timeline, and that one piece of media appeared.


It appears all of my progress is gone. I really, REALLY don't want to have to restart everything. This was a massive project and to have to do it all over again is going to take SO much time. Does anyone know a solution other than just biting the bullet and starting over?

I've tried completely logging out of Adobe and back in, didn't work. I tried resetting my preferences, didn't work. 

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Desktop version , Error or problem

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correct answers 1 Pinned Reply

Adobe Employee , May 15, 2024 May 15, 2024

Hi @Randy37036784262t,

I'm sorry that happened to you. I'm not sure what's going on with your project, but it sounds like Rush wasn't functioning well once you added those images. Can you describe the specs of the pictures that locked up Rush in the first place? I hope we can help you.

 

Thanks,
Kevin

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @Randy37036784262t,

I'm sorry that happened to you. I'm not sure what's going on with your project, but it sounds like Rush wasn't functioning well once you added those images. Can you describe the specs of the pictures that locked up Rush in the first place? I hope we can help you.

 

Thanks,
Kevin

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