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Rush does not open

New Here ,
Mar 15, 2024 Mar 15, 2024

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Good day 

 

My Premier Rush does not open, even though it updated to the new version. It's just blank when I start it???

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correct answers 1 Pinned Reply

Adobe Employee , Mar 15, 2024 Mar 15, 2024

May we have more info about your system and media, @Mariza Ebersohn?

 

Thanks,
Kevin

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Explorer ,
Mar 15, 2024 Mar 15, 2024

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Solution provided by the community: 

 

First: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

if you get to solution 3 and that fails:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove your oobe folder

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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May we have more info about your system and media, @Mariza Ebersohn?

 

Thanks,
Kevin

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New Here ,
Mar 15, 2024 Mar 15, 2024

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LATEST

I just updated to the premier rush 2.10.  on my Apple computer, everything else is updated and i have enough space on my iCloud, but for some reason when i start up it just goes black and does not show previous work or even the option to start a new project. 

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