Rush exported a 1kb mp4

Report · Sep 02, 2022

I have read other threads about the HEVC error which I am getting but many people have bought Rush, I haven't.. I'm just using the features available in the photography subscription. Am I entitled to support from Adobe for this?

I have spent weeks working on a video in Rush. I have the photography plan and did not use any of the pay features of Rush when making my video. Occassionally I would get a message "this file requires the hevc codec which is included with a creative cloud membership" but I would click ok and I would have no issues playing/editting my videos so thought maybe this was just a bug. I spent a couple of hours exporting my video and when it was done it gave me a 1KB file. I've since updated my creative cloud but it says my Rush was already up-to-date (v2.5). I also bought the HEVC codec from the Microsoft Store. I'm running Windows 10. I was able to save a similar travel video a month or two ago so I'm not sure what changed. My video sources are the same between that video and this one -- a Canon DSLR, Go Pro 8, iPhone, Motorola phone, and a DJI Drone.

I'm trying the export again but not feeling very confident.

Report · Sep 02, 2022

Oh forgot to ask - since I am not utilizing the cloud since I'm not a subscriber for this particular app, if I downgrade Rush to try to resolve this issue will my projects be retained? Thats my biggest concern since I spent so much time on them and there's no way to save them to a file.

Report · Sep 02, 2022

Update - I made a backup of my project and deleted everything in my video but the first 16 minutes then exported and it was successful. My video is 2 hours and 22 minutes. I may just need to export it in sections.