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Rush Exports

New Here ,
Aug 18, 2020 Aug 18, 2020

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Hi! I pay for the Creative Cloud All Apps plan, and I just downloaded Premiere Rush. It says I only have three exports available, though. I thought the All Apps plan included this program. I'm wondering if this is a glitch, or if I have to upgrade my plan to use it. Thanks in advance for your help!

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Adobe Employee , Aug 18, 2020 Aug 18, 2020

Hi there! That should not be the case. Please try signing out and back in and make sure to use the correct Adobe ID. 

 

What device/computer is this happening with? 

 

Thanks!

 

Peter

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Hi there! That should not be the case. Please try signing out and back in and make sure to use the correct Adobe ID. 

 

What device/computer is this happening with? 

 

Thanks!

 

Peter

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New Here ,
Aug 20, 2020 Aug 20, 2020

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Hi there! Thank you so much for the information! I uninstalled the program and reinstalled it and it's fine now. Appreciate your help!

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Adobe Employee ,
Aug 20, 2020 Aug 20, 2020

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Great! Thanks for letting us know. 

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New Here ,
Jun 08, 2021 Jun 08, 2021

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I am having the same issue.  Uninstalled and reinstalled and it is still popping up. 

 

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Community Beginner ,
May 23, 2023 May 23, 2023

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I'm having a similar issue. I am supposed to have unlimited exports with my Adobe plan. When I hit the share button, I'm only offered the option of upgrading. The options of exporting to mp4 or a sharing app have disappeared. If I were to delete Rush and reinstall it, what would happen to my existing projects? They do not appear in my saved projects in my CC account.

 

Thanks.

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