Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Rush included or not included in Photography Plan

Community Beginner ,
May 29, 2020 May 29, 2020

Copy link to clipboard

Copied

I purchased the 20GB Photography Plan earlier this week. In the Creative Cloud desktop app Premiere Rush is listed under "Included in your subscription". When I open Rush it tells me that I need to pay to use it. 

 

Can Adobe either please make Rush part of the Photography Plan or stop listing it as available?!

 

From perusing the forums it appears that this has been an issue for some time now. It is either a dishonest marketing ploy or careless programming. Either way it needs to be rectified.

TOPICS
Error or problem, Feature request

Views

799

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 23, 2021 Aug 23, 2021
Hello all, I'm sorry for the confusing labeling that was used previously in the Creative Cloud app. The labeling has been updated. I hope that helps going forward. Our freemium apps are now under a section called "Apps to try." If you see any other misleading messaging, please let me know, and I'll pass the information on to the right team. I hope this is no longer a problem from now on. Thanks for sharing your experience with us. Peter 

Likes

Translate

Translate
Explorer ,
May 30, 2020 May 30, 2020

Copy link to clipboard

Copied

Yes, I also have the Adobe Photography plan (for years now) and am looking for a basic video editor.  I'm concerned if I open Rush, Adobe will switch me to the $52 a month all App plan, so I uninstalled it.    Showing Rush as part of the photography plan is dishonest.  Adobe should simply list it as a free trial which I would be interested in, but not at the cost of losing my photography plan.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2020 Nov 01, 2020

Copy link to clipboard

Copied

I also have the Creative Cloud Photography plan and just started using Rush.  It let me fully use the program but after saving three videos it said I had to upgrade to continue using.  I clicked the Upgrade button and it wanted to charge me as much as the Photography plan itself.  Thats crazy on many counts. First telling me its included in my plan, and then wanting to charge me as much as a much more powerful suite of Programs.  I commented on this forum a week ago and have yet to hear from Adobe.  But after reading other posts this sounds very deceptive.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 27, 2020 Jun 27, 2020

Copy link to clipboard

Copied

I'm replying here because I want this issue to remain visible as long as possible. I've replied to other such posts and yes, it's dishonest. A bald faced lie. Rush is NOT included in the photography plan. A trial version is available. Shame, Adobe.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 01, 2020 Nov 01, 2020

Copy link to clipboard

Copied

Wow, I'm just getting on this topic now and didn't realize it was ongoing for so long.  Tried calling Adobd and getting help, then chatting.  No one at Adobe will give me a straight answer. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 02, 2020 Nov 02, 2020

Copy link to clipboard

Copied

As a new 20 GB Photography Plan subscriber, I'd like to add my disgruntlement at this misleading ploy from Adobe. It clearly states that Rush is "Available in your subscription", with no Try button, no Buy button. So restricting it to 3 videos is an interesting use of the word "available".

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2021 Aug 22, 2021

Copy link to clipboard

Copied

I just signed up for the Photography plan believing that Premiere Rush was included - based on the materials from Adobe - and agree this is a bald-faced lied. Does Adobe respond to complaints in this forum? I am planning to file a BBB complaint.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 23, 2021 Aug 23, 2021

Copy link to clipboard

Copied

As far as I can see they don't monitor this forum at all. If you're needing video editing for non-commerical reasons, then I'd suggest Da Vinci Resolve. They have a free version (honestly!) and it's pretty near a fully fledged, professional video editing package. Steep learning curve compared to the simplicity of Premiere Rush, but it can do so much more.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

Copy link to clipboard

Copied

Hello all,

I'm sorry for the confusing labeling that was used previously in the Creative Cloud app. The labeling has been updated. I hope that helps going forward.

 

Our freemium apps are now under a section called "Apps to try." If you see any other misleading messaging, please let me know, and I'll pass the information on to the right team.

 

I hope this is no longer a problem from now on.

 

Thanks for sharing your experience with us.

 

Peter 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 23, 2021 Aug 23, 2021

Copy link to clipboard

Copied

Thank you for finally changing that and making it clear. It's a shame it took well more than one year for that to happen, but at least people won't be installing Rush or purchasing the photography plan in the future believing the full version to be included.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2021 Sep 13, 2021

Copy link to clipboard

Copied

Having just installed it today (I installed CC last week) I can assure you it is still a problem. There should be a "Try" button next to it, not just a "Install" button.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

Thanks @petergaraway at Adobe for addressing this.

 

Premiere Rush no longer appears under "Available in your plan" – but rather further down under "Apps to try"... This is a big improvement and definitely helps make things clearer.

 

The matter is a bit confusing because the Premiere Rush Starter plan is free to use, whereas the unrestricted version is not. Has Adobe considered indicating "Premiere Rush (Starter)" to make this more obvious before installing – or alternatively using "Try"/"Buy" buttons like on other apps?

 

Just some additional thoughts.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

Yeah big improvement. It only took what 2 ½-3 years to get changed but yes it is nice they finally changed it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

Why did Adobe not send out another e mail saying the first one was wrong, so to minimising the problems the first one caused, But instead making people waste a lot of time finding issues navigating Adobe maze of support to find out we had been duped, misled or just plain lied to.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

So today (22/10/2021) I get this in an email from Adobe:
"Dear Adobe Customer,
In the coming week your Adobe Creative Cloud membership will start to include the premium version of two additional applications: Adobe Premiere Rush and Adobe Photoshop Express. Your Creative Cloud plan remains the same price even with the addition of these applications."

Sounds good, I like the idea of Rush as an alternative to Final Cut when I just want a quick throwaway vid for insta - but the '3 export' limit remains. Have I just jumped the gun i.e. the full version will become available, or is this Adobe using a very questionable marketing tactic to get some attention for Rush?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

@alienplanet

 

This is interesting. So you currently have the Photography plan?

 

That email states "the premium version" of Rush... Usually, one would think the premium version would be the full version. But you mention "the 3 export limit remains" – does the email say that?

 

Next week is the big annual Adobe MAX conference, so guessing that this email could be a sign of an upcoming announcement... We'll probably learn more details then.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

Yah, my issue is same as OP's. Got the email, was excited to use it to export little short dumb videos once every few months, load app and BAM, pay us please. They shouldn't have sent the email. 😞

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

Yup, I have the Photography plan...
Nope, the email doesn't say anything about the 3 export limit.
The rest of the email just explains what Rush and Photoshop Express are, and where the user guides are available.

The implication in the email is that they're adding enormous value to your existing plan...the 3 exports limit calls bullsh*t on that.

But, hopefully I was just too quick to check - they do say 'In the coming week' so maybe I've just been too hasty to install...let's see what happens after Adobe Max.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Got exactly same email... 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

How do you know the 3 export limits will still exist?  When I got the same email from Adobe yesterday I thought they were doing the right thing to correct for their deceiving practice of saying a program included with the photography plan only allows three videos before the program stops. Personally I don't think Adobe would dare try this but if its still only three exports this would be doubly deceiving. I might have to cancel my plan and go elsewhere for software if that's the case.   

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

Not sure I understand?
I didn't know the 3 export limit still existed - given the email, I thought it had been removed...so I installed Rush, mucked about a bit - then got a popup in the app saying I was limited to 3 exports...until then I had no idea it was limited.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

This is the popup I get when I load Rush - it appears about 2 mins after I open the app.

Screen Shot 2021-10-24 at 12.30.07 PM.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

There have been no changes yet. Adobe's email said "in the coming week"...

 

The MAX conference starts next Tuesday, so the changes which are coming (whatever they are) are not likely to be evident before then. 

 

In other words, nothing has happened yet -- and we'll see what does. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

LATEST

All I can do is shake my head. In my mind, I highly doubt they will remove the 3 limit trial but we shall see what we shall see.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines