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Rush not importing mp4, mov, or mpeg 4 on iPad app

Community Beginner ,
Nov 08, 2020 Nov 08, 2020

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Hello, 

 

I just tried to add a MOV file imported from my MacBook Pro to my iPad 7 gen, and it says file type not supported. After that, I imported it to photos app and it said the same thing. I also tried to change the movie format to mp4, mov, mpeg 4 using file master, none of them worked. I would like to know why because it says that Adobe rush should be able to import mov, mp4 AND mpeg 4 file types, yet none work!

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Error or problem , Import , Mobile version

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi Yichen! 

Sorry about the trouble. We can get this checked. 

  • Can you let us know the codec of the files?
  • Which device have you used to capture the footage?
  • Could you share a screenshot of the message that you're getting?

Let us know. Happy to help.

Thanks,

Kartika

 

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Hello,

The device I used to record the footage is an Intel MacBook Pro I bought during early this year (you won't find it on the Apple website, they don't sell that exact MacBook anymore). I used the Apple recorder to record it, the file is a QuickTime movie, with the extension .MOV (I tried mp4, doesn't work either). When I import into rush from the Files app, I get a file not supported error (attachment below). When I save the file to my Photos application and then use camera roll to import into rush, The bar will travel really quickly to 100% full and then go all the way back, and nothing will happen. 


 

0101F049-4C09-4C85-8B12-F634B19F8FA8.jpeg

 

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Thanks for the reply. Could you share a sample file with us for testing? 

Kartika

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