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I'm running Rush on a OnePlus 7 pro and it's as smooth as silk. Love it.
One problem.
When I attempt to import HD video files from my Fuji XH1 camera rush does not include audio in the clip. Video plays great.
I can play the same clip on the same phone with a different media player, so I'm sure audio is there. Video recorded by the
phone plays in Rush with audio.
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Hi there!
Thanks for writing in. Could you share more info with us?
I wonder if it's listed under supported formats: https://helpx.adobe.com/in/premiere-rush/help/import-footage.html#file-format-support
Looking forward to your response.
Kartika
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Hi Jack,
It would be super helpful if you can upload a file from your Fuji XH1 camera that we can look at. We'd be happy to look into it and see why those files are not working correctly.
Thanks,
Peter
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What's the best way to get you a file?
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Thanks for the quick response. Can you upload it to Dropbox, Google, WeTransfre, etc? You can share the link here or DM me if you want to keep it private.
Thanks again!
Peter
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Sorry this was a file converted by Media Encoder.
Let me find original.
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Did you get link to MOV? File in previous reply?
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Hi Jack,
Thanks for sending over the file. I was able to download and verify the issue. We're investigating how to resolve now. It seems to only occur on Android. Sorry for the trouble. If you have the ability, you can use files from Fuji camera on desktop and iOS or transcode your file.
I'll update once we have resolved this. Thanks for your patience and for bringing this to our attention.
Peter
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Thanks for the great feedback Jack. I'm glad Rush is mostly working for you 😉 I'd love us to get all the way there though. Creating the mp4 files should help with the editing and audio coming in. Android prefers mp4 files to mov.
If you have any other questions don't hesitate to ask.
Cheers!
Peter