Rush on Mac Osx Mojave not opening

[adamc29462448]

When I try open the app I get a login error and then the app is just blank. No options to select anything or start a project. Is there a fix?

[adamc29462448]

Hey Adobe how about some help here. If you can't help then this product is useless.

[Vinay Dwivedi]

Hi Adam,

Please check if Rush is selected in the accessibility.

Allow accessibility apps to access your Mac

//Vinay

[Vinay Dwivedi]

Hi Adam,

The link seems to be broken. Here is the correct one.

macOS Mojave: For app permissions, what’s the difference between Accessibility and Full Disk Access?...

[adamc29462448]

I have the accessibility turned on for Rush.

[petergaraway]

Hi @Adam_Cesal

Sorry for the trouble. Can you let us know what the error message says when you launch Rush? This will help us determine the issue and how we can best help you.

Thanks,

PG

[adamc29462448]

The error message is "Login to the Premeire Rush service has failed due to network connectivity error". All my other Adobe programs work fine. I have tried it on 2 different networks and get the same error.

I have a 2016 Macbook Pro running OSX 10.14 (Mojave)

[petergaraway]

Thanks for the quick response adamc29462448​

Can you please try installing the Creative Cloud cleaner tool. Once’s installed, launch the app > Select Fix Host File > Select Cleanup selected

Try launching Rush again.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Please let us know if this resolves the issue. Sorry for the inconvenience.

Thanks,

PG

[adamc29462448]

Ran the cleanup tool and it said "0 Entries fixed" ran Rush again with the same issue.

[petergaraway]

Sorry for all of the steps. Can you please try restarting system?

[Vinay Dwivedi]

Hi Adam,

I have sent you a PM so please revert.

//Vinay

[TheCommish]

I have the exact problem ...been trying for two days to figure it out!

[Vinay Dwivedi]

Hi Dale,

I have sent you a PM.

//Vinay

[gorocket]

I have exactly the same problem. Keep getting the same error. Had done everything that i've found on FAQ and the forum. The cleaner tool also give me the same "0 entries fixed" result. Any other suggestion? I think its Mojave compatibility.

[adamc29462448 · Accepted solution]

check and edit your host file. Mine was blank once we put the correct info back in it launched fine.

[Vinay Dwivedi]

Hi Shukri,

I have sent you a PM.

//Vinay

[tiborm15275953]

Hi.

I have the same problem. What to do?

[andrewy36573918]

I am having the same issue too I have used cleaner etc. 0 entries fixed

[petergaraway]

Hi andrewy36573918,

Can you confirm what version of Rush you have installed?

Thanks,

Peter

[andrewy36573918]

My problem has to do with Illustrator and indesign but the link that said "correct answer" sent me here,

I am running the latest and greatest version on Mojave on a MacBook Pro

I tried uninstalling and cleaning following the direction even replacing the host file but nothing works it won't boot I have to force quit on both programs

[petergaraway]

Sorry for the trouble andrewy36573918

Would be best if you posted your issue on the products forum or contact Adobe support. Sorry, I can't help! 

InDesign

Illustrator

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