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Rush saves Proxy files on my computer

New Here ,
Apr 29, 2021 Apr 29, 2021

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Hi, Adobe rush saves proxy files of every imported files (that I store on an external drive) on my computer. Now I have tons of GB on my computer and Rush as well as my computer crash every time. Can I delete these proxy files? Why does Adobe rush creates these files when everything is stored on the cloud? Please help, many thanks!!

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correct answers 1 Pinned Reply

Adobe Employee , May 17, 2023 May 17, 2023

Hi @Sandra5E6A@HVeating@David5C68, and @Frazeled_85,

Thanks for writing in. I understand you're having trouble with proxies taking up hard drive space. The proxies are needed for editing your projects. If you are done with the projects, do not need to have them synced to your mobile device, and do not need to restore a project later, it would be safe to delete them.

 


Why does Adobe Rush create these files when everything is stored on the cloud? Please help, many thanks!!

 

Only the project

...

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New Here ,
May 28, 2021 May 28, 2021

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I'm having the same issue! 

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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Im having the same issue, and its filling up my storage with useless proxy files, is there a way to correct this?

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New Here ,
May 14, 2023 May 14, 2023

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I am also having this issue and the customer's service doesn't seem to have a good understanding of this program. Very frustuarating!

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Adobe Employee ,
May 17, 2023 May 17, 2023

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Hi @Sandra5E6A@HVeating@David5C68, and @Frazeled_85,

Thanks for writing in. I understand you're having trouble with proxies taking up hard drive space. The proxies are needed for editing your projects. If you are done with the projects, do not need to have them synced to your mobile device, and do not need to restore a project later, it would be safe to delete them.

 


Why does Adobe Rush create these files when everything is stored on the cloud? Please help, many thanks!!

 

Only the project file data is stored in the cloud. Media remains local on your computer or mobile device.

 

I hope that answers your questions. If not, return, and the community will try and help you out.

 

Thanks,
Kevin

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New Here ,
Jun 21, 2023 Jun 21, 2023

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@Kevin-Monahan Hi there! I was wondering if you could help me with the same issue.  I have finished working on some projects for now but I might need to work on them some time in the future. In this case, is it safe to delete the proxy files Rush has created? Or this may prevent me from accessing or editing these projects later on? Many thanks!!

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Adobe Employee ,
Jun 21, 2023 Jun 21, 2023

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Hi @Carolina Creciente,

Thanks for the note. Let me ask my colleagues on the Rush product team, and I'll get back to you after they respond, OK? I want to be sure of the answer before asking you to try things.

 

Take Care,
Kevin

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Adobe Employee ,
Jun 26, 2023 Jun 26, 2023

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Hi there, @Carolina Creciente,

I spoke with the product team. Engineering told me the following:

 

If the user only wants to keep the project on the devices where the original files are stored, it is safe to delete proxies. However, if you try to open the project on a device that it didn't originate from or if the original files are deleted, the project will not be saved.

 

I hope that answers the question.

 

Thanks,
Kevin

 

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