Rush upgrade failure

[MarrWullie]

I've used up my 3 downloads/saves and since upgraded to my PS/LR account to allow me to edit more videos while I practice. BUT, my upgrade will not work, despite showing on my account. I have uninstalled and reinstalled Rush, but to no avail. How can I get this working as I am now paying for it, and not able to use it.

Wullie

[Steve Grisetti]

Are you launching the program from the Creative Cloud app? What device are you working with and on what operating system?