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Rush will not run, every time I try it, I get a blank screen, I just want my money back

New Here ,
Nov 29, 2022 Nov 29, 2022

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HI

 

i've been trying to cancel the this adobe software for months, i keep getting a message saying its going to cost me more money to cancel it. I've tried several times to use Rush but it simply won't run, I just get a blank black box, no error messages, nothing.

 

MacBook Pro OS Ventura 

2.6 GHz 6-Core Intel Core i7, 

Intel UHD Graphics 630 1536 MB

16 GB 2400 MHz DDR4

 

I'd like to get my money back as I haven't got anywhere with this software but I can't find who to talk to 

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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to fix, reset your preferences - https://www.youtube.com/watch?v=WvKL1Arhvl8

 

if that fails, and using nvidia graphics card, try the 517.40 Studio Driver. 

 

but if you still want to cancel, 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-

terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

 

<moved from download & install>

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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[Moderator moved from Account, Payment & Plan to Premiere Rush]

 

Please refer to Premiere Rush system requirements.  It's supported on

  • Multicore Intel processor with 64-bit support (Recommended: Intel Core i5 or i7, or equivalent)
  • Apple M1 chip
  • 8 GB of RAM
  • Mac Catalina or higher, also on iOS and Android devices. 

https://helpx.adobe.com/premiere-rush/system-requirements.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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