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Rush won't even open it just gives me an error message saying it won't open

Community Beginner ,
May 06, 2024 May 06, 2024

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I have a 2021 MAC running sonoma 14.4.1 and rush wont even open anymore. One day it was fine The next I get either the spining wheel of death or an error message saying it cant open. 

 

WHAT IS GOING ON

 

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Crash

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correct answers 1 Pinned Reply

Adobe Employee , May 15, 2024 May 15, 2024

Hi @kim35825647wmp3,

Sorry for the hassle. Have you tried reinstalling the application? Let us know if it helps.

 

Thanks,
Kevin

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @kim35825647wmp3,

Sorry for the hassle. Have you tried reinstalling the application? Let us know if it helps.

 

Thanks,
Kevin

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Community Beginner ,
May 15, 2024 May 15, 2024

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I have un-installed and reinstalled multiple times. It's insane that I
have to use my older lap up to run premier rush and do everything else on
my new one.

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Pretty weird. What kind of footage are you usually editing? Is it from a mobile device, or is it from a pro camera?

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Community Beginner ,
May 15, 2024 May 15, 2024

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It's from a nikon z9..and it was literally one day worked. Then the next it
didn't.

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Are these 4K 10-bit 4:2:2 HEVC files? 10-bit HEVC 4:2:2 is not supported. Can you try 4K 8-bit 4:2:0 H.264 files instead? 

 

Thanks,
Kevin

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