Rush Won’t Export/ Render

[NothingForUs WithoutUs]

I have tried all of the fixes from restarting phone to updating app, have tried every format option, I've used a different phone. 
I keep getting an error message at 40% or so and it just won't go:( 

[Kartika Rawat]

Hi there!

Sorry to hear that. Can you share the screenshot of the error message? Which device are you using for Premiere Rush?

Let us know.

Thanks,

Kartika

[anissa_thompson]

This usually does the trick for me if it stalls out: 

• Close out your project, and sign out of Rush and Creative Cloud.
• RESTART YOUR COMPUTER and ALL ADOBE-CONNECTED DEVICES, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
• Sign back into your Creative Cloud Desktop App on your computer.
• Hold CTRL/CMD + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
• Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:

IF NEEDED:

• double check that any Adobe Fonts you may be using are activated and connected
• re-add any missing assets to the project bin
• Last Resort: DUPLICATE the project and try working from the fresh copy.

Hope this helps!

[Cade24757131jtk0]

It's predictable, and not surprising that you clearly said your using a phone, yet she posted fixes for a computer.🤪

[anissa_thompson]

You're right - my apologies. However, the fact remains: resetting ALL devices actually helps whatever the originating device get a better connection to the Rush project. I've had 2 situations where my iPhone and iPad Rush setups crashed, but after re-logging into to all devices where I use Rush, the mobile device connections were repaired.

[Marie-Hélène283108394q23]

I had the same problem with Rush on my laptop. Grey pop up screen when trying to export my project and nothing.

I realized I had used a title with a little blue star (which wasn't included in my subscription). I replaced this title with a simple version and the exporting suddenly worked.

[Team Ux Ui]

On mobile I got the error.

solutions?

... I know a lot of people having it.. it's a big or what?

[Team Ux Ui]

sorry bug not big