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Rush Won’t Export/ Render

New Here ,
Jan 17, 2022 Jan 17, 2022

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I have tried all of the fixes from restarting phone to updating app, have tried every format option, I've used a different phone. 
I keep getting an error message at 40% or so and it just won't go:( 

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Error or problem , Export , Mobile version

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Adobe Employee ,
Jan 17, 2022 Jan 17, 2022

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Hi there!

Sorry to hear that. Can you share the screenshot of the error message? Which device are you using for Premiere Rush?

 

Let us know.

 

Thanks,

Kartika

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Community Expert ,
Jan 17, 2022 Jan 17, 2022

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This usually does the trick for me if it stalls out: 

 

  • Close out your project, and sign out of Rush and Creative Cloud.
  • RESTART YOUR COMPUTER and ALL ADOBE-CONNECTED DEVICES, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
  • Sign back into your Creative Cloud Desktop App on your computer.
  • Hold CTRL/CMD + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
  • Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:

IF NEEDED:

  • double check that any Adobe Fonts you may be using are activated and connected
  • re-add any missing assets to the project bin
  • Last Resort: DUPLICATE the project and try working from the fresh copy.

Hope this helps!

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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New Here ,
Jun 06, 2022 Jun 06, 2022

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It's predictable, and not surprising that you clearly said your using a phone, yet she posted fixes for a computer.🤪

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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You're right - my apologies. However, the fact remains: resetting ALL devices actually helps whatever the originating device get a better connection to the Rush project. I've had 2 situations where my iPhone and iPad Rush setups crashed, but after re-logging into to all devices where I use Rush, the mobile device connections were repaired.

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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New Here ,
Feb 07, 2023 Feb 07, 2023

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I had the same problem with Rush on my laptop. Grey pop up screen when trying to export my project and nothing.

I realized I had used a title with a little blue star (which wasn't included in my subscription). I replaced this title with a simple version and the exporting suddenly worked.

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New Here ,
Apr 18, 2023 Apr 18, 2023

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On mobile I got the error.

solutions?

... I know a lot of people having it.. it's a big or what?

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New Here ,
Apr 18, 2023 Apr 18, 2023

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sorry bug not big

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