Same problem with hazy purple/green on MacBook!

[mandyh95417277]

I am having this problem with exporting my videos (https://forums.adobe.com/docs/DOC-9504). However, I am on a Macbook Pro, so I will not be updating an Intel driver - I've made sure to update all my Apple software. Videos are still being exported with severe distortion. Thank you!

[Kevin-Monahan]

Hi MandyH,

So sorry about this. Can you try going into Project Settings > General, and then choosing "Software Only" for your Renderer?

Thanks,
Kevin

[mandyh95417277]

Hi Kevin,

Where can I find Project Settings? I cannot find it anywhere

Thanks!

[petergaraway]

Hi mandyh95417277

There's actually no way to change the renderer into software. Sorry for the confusion. Can you please send a screen grab of the issue you're seeing? Also, tell us what computer you have?

Hope to get you fixed soon. Thanks! 

PG

[bethanys14089915]

Hi Peter,

I'm having the same issue as Mandy. I've done a screen recording of the issue. Is there a way I can send it to you?

[petergaraway]

Hi Bethany,

I'll send you a DM with my contact info or you want you can post a link to an unlisted YouTube video or link to download from another site. Whatever method you prefer.

Best,

Peter

[Kevin-Monahan]

Sorry about that mandyh. I realized my error just now. Can you show us a screenshot?

Thanks,
Kevin

[caroline_edits]

Hey, mandyh!

We've had some updates since you posted about your export issues, are your videos still exporting with purple/green haze on them?

Let us know!

Caroline

[Ko.Maruyama]

Are you using GoPro footage? (I am experiencing it with GoPro footage on a fully updated Windows 10 Machine)

[caroline_edits]

Here's some info on the issue for Windows users. Unfortunately I do not have a similar document for Mac.

Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

-Caroline