Samsung s20+ problems

[Pål0101]

Why do my s20+ crash when I use Rush?

Version 1.5.47.1027.

[Kartika Rawat]

Hi there! 

We're sorry about the crashing issue. Could you provide more information?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Are you getting any error codes or messages when it crashes?
• Does it happen after doing a specific action?

Let us know. 

Thanks,

Kartika

[Pål0101]

Hi

I'm using version 1.5.46.1086
During rendering the phone freeze and after a while it restarts.
No error codes or messages.

[Pål0101]

Found a solution yet?

Or can I get my money back?

[Kartika Rawat]

Sorry for the delay in response. We would need more info to dig deeper. 

• What type of files are you editing (codec/ format, frame rate, frame size)?
• Have you tried exporting the project through another export preset?
• Do you have any effects or titles added to the project?

Kartika