Share button causes Rush to crash/freeze

[Austin226752876jdx]

Adobe premeire rush version 2.0.0 (Build830)

Dell Inspiron 15-5578 

Intel Core i5-7200U @2.5GHz 64 bit operating system

I can access, edit and work on my project, but any time I hit share, whether from the main screen or by going to file>share, my rush freezes, and I end up needing to force quit. I read another similar post recommending I update rush, so I did that, but I'm still getting the same error. Hard restart on my computer. And the issue persisted. Any suggestions?

[Kartika Rawat]

Hi Austin226752876jdx!

Sorry about the trouble. Are you getting any error codes or messages when it crashes? Does it happen with a specific project? If so, which device is used to capture footage?

Let us know.

Thanks,

Kartika

[anissa_thompson]

Have you made sure to have a solid/stable internet connection to make sure it FULLY SYNCS to your Creative Cloud account? It may be getting caught on incomplete uploads (especially the more files or longer the video(s) you have). Look for the blue circle in the upper right corner to check the sync completion status (right next to the undo/redo arrows).

[Holly27767254ydne]

I am having the same problem with the new Adobe Premier Rush.  The computer freezes when I try to share the project (video) to my computer to save it.  I checked the compatability of the camera that was used to shoot the video and it is supported by your software.  Please help. Thank you.

I also checked my internet connection and it is all good.