• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

So frustrating

New Here ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

I have been dealing with this weird thing with Rush. I am on an iPhone 11 and shoot 4K. When I take the videos, they're fine. However, when I put them into Rush, a couple parts of a few videos will become pixilated for a split second. Never longer than 2 seconds or so, but it's enough to render the clip useless. I don't know how to fix it, what I'm doing wrong to cause this, and it's ultra frustrating. Sometimes it will freeze, and I can't do anything besides exit the app. Other times it will open but the audio won't play, nothings muted and my device audio is up. Plus, today the app just crashes mid-edit and all my work is gone. I don't know how an app from Adobe can be stood by--by Adobe--with these blatant and annoying flaws. I am a paid subscriber too which is all the more frustrating. 

TOPICS
Cloud sync , Crash , Error or problem , Freeze or hang , Mobile version , Performance

Views

45

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jul 05, 2023 Jul 05, 2023

Hi there!

Sorry for the frustration. Do you have any effects added to the project? Could you try signing out and back into Creative Cloud and see if that helps? Does your project are synced to  Creative Cloud? https://helpx.adobe.com/in/premiere-rush/help/project-syncing-premiere-rush.html#:~:text=Sync%20status,on%20which%20it%20was%20created.

 

 

.Let us know.

Thanks,

Kartika

 

Votes

Translate

Translate
Adobe Employee ,
Jul 05, 2023 Jul 05, 2023

Copy link to clipboard

Copied

LATEST

Hi there!

Sorry for the frustration. Do you have any effects added to the project? Could you try signing out and back into Creative Cloud and see if that helps? Does your project are synced to  Creative Cloud? https://helpx.adobe.com/in/premiere-rush/help/project-syncing-premiere-rush.html#:~:text=Sync%20stat....

 

 

.Let us know.

Thanks,

Kartika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines