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Some Video Templates will not play back after I completed my video... just a blue template??

New Here ,
Nov 19, 2020 Nov 19, 2020

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Can anyone Fix this, should i reinstall? 

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi Eric!

Sorry about the trouble. Please provide more information to help us with troubleshooting.

  • Which device are you using?
  • Does it happen with a specific template?
  • Would you mind sharing a screen recording that shows the issue?

Let us know.

Thanks,

Kartika

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