Some Video Templates will not play back after I completed my video... just a blue template??

[Eric5FAB]

Can anyone Fix this, should i reinstall? 

[Kartika Rawat]

Hi Eric!

Sorry about the trouble. Please provide more information to help us with troubleshooting.

• Which device are you using?
• Does it happen with a specific template?
• Would you mind sharing a screen recording that shows the issue?

Let us know.

Thanks,

Kartika