Spinning wheel of nothing

[petr_6580]

Hello, I have instaled app Premiere Rush on iPad Pro and after start of the app, I only got spinning blue wheel, but I cant start a new project. Please do You have any idea how to solve this issue? Thank You very much.

[Optimistic_yogi0785]

Hi, I have same problem. I can't even open the work-in-progress videos ...🧐

[Kevin-Monahan]

Hi @Optimistic_yogi0785,

Are you on iOS 18.3.1? Let the community know.

Thanks,
Kevin

[petr_6580]

Hello Kevin,

thank You for reply. I'm using latest iOS 18.3.1. I have iPad Pro 2018. 

[Kevin-Monahan]

Can you try signing out of the app, then signing back in? That might work.

Thanks,
Kevin

[Optimistic_yogi0785]

It didn`t help 😬

[Kevin-Monahan]

More info about your computer system or mobile device and the media may help us.

Thanks,
Kevin

[Optimistic_yogi0785]

I have iPad Pro 12, latest iOS 18.3.1. 

[Optimistic_yogi0785]

I think the problem occurred after installing iOS 18.3.1 because it was working fine until then. I can’t uninstall the app because I have several projects and hours of work in it, and I need those projects as soon as possible while also wanting to keep them. Besides, according to the comments, uninstalling doesn’t help anyway. However, I still need the app because I edit videos almost every day, and I recently paid for the extended version, which I’m not happy about if the app doesn’t work. There are more users experiencing the same issue, so maybe the technicians could start looking into a possible connection with the new iOS update. This problem needs to be resolved quickly.

[Kevin-Monahan]

Hello, @petr_6580,

Which version of iOS are you using. Sorry for the problem. I hope the community can assist.

Thanks,
Kevin