Split Preview Screen Problem

[Muddledde]

Hello all!

I've recently started using Adobe Rush to do small edits to my drone videos and hyperlapses, but for some reason my program, when I attempt to edit a video shows two previews of the same video within the preview screen. Also, each video is more of a monochrome with colored ghosts of the video overlayed the original.

I have uploaded example images of my issue.

Has anyone experienced this before? Any ideas?

[anissa_thompson]

In the Premiere Pro forum, someone suggested running clips through Handbrake (an open source video transcoder) to resolve the issue...                                                                                                                                                                                                                                    

[caroline_edits]

Now THAT'S interesting. Thanks for the screenshots, that's super helpful!

What kind of footage is this? What did you capture it with? That will help point us in the right direction. Anissa's suggestion is a good idea too, if you need a fast workaround.

Happy to help!

-Caroline

[Muddledde]

I'm glad I can provide you with something new. 😄

h.265 codex filmed with a Hasselblad L1D-20c camera via a DJI Mavic 2 Pro.

https://www.hasselblad.com/collaborations/dji-mavic-2-pro/

Also, I would like to note that I currently have Adobe Rush installed on a Microsoft Surface Pro 2 with Windows 10 64-bit, and Rush worked fine, although slow, so I decided to clean the harddrive and reinstall windows to improve the performance, and this issue arose after the wipe and reinstall, not before.

Another note: Adobe Rush has no problem running and editing the hyperlapse films created by the Mavic 2 Pro, only the videos recorded on it (the hyperlapse images are just RAW images compressed into JPG and then played at 25 fps to appear as a timelapse).

[caroline_edits]

Cool, thanks for the details! The split screen display is making me think that Rush is trying to process it as VR footage. That would make sense why the colors are different on each side too, it's trying to create an image for each eye. I wonder if you transcoded the clip before importing it, if that would make it behave correctly. You can use Adobe Media Encoder to do this, or you can use a third-party transcoder like Handbrake! https://handbrake.fr.

[Muddledde]

I had a similar thought, regarding the VR, and I will give your (and @anissa_thompson's) suggestion a try and let you know of the results!

[caroline_edits]

One of our engineers is interested in investigating this, would you be willing to share a clip with us so we can reproduce this on our end and fix it? You could upload the clip to a fileshare service like Google Drive and drop the link here, if you'd like.

[Muddledde]

Absolutely! Whom should I share it with?

[caroline_edits]

You can put the link here on the community, if you'd feel comfortable with that! Soon we'll have a private messaging system here on the forums so we can bypass that. Would it work for you to share the link in a post here? We can think of something else, if not. Hope the transcode went well!

[Muddledde]

Handbrake worked in solving the issue, and with regards to you request of the video:

https://drive.google.com/file/d/12_QQVaCQmPhafgJsYsWb9W-8gw65GWUh/view?usp=sharing

[ice2hot]

Ok. I had a similar problem. It seems using the Open CL codec at the time of open the project was causing a similar issue. I changed it to CUDA and it solved the problem. No handbrakes

[karim5CDC]

Same thing happened to me. Also using Mavic 2 pro footage. I emptied the Disk Cache and the Media cache "Clean Database & Cache" and solved!

[نادر]

I suffered from it and it was not resolved until I redefined the graphics card from the manufacturer's website