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STILL NO SOLUTION - Videos being washed out when imported

Community Beginner ,
May 23, 2022 May 23, 2022

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I am seeing several posts on this with no solution. Videos imported into Rush are automatically over-exposed and washed out. There is no way to restore the original video when editing. I work on a Mac and it may just be a Mac issue, but this is a problem that causes myself and others to not use this app at all.

 

ADOBE SUPPORT - PLEASE address this issue or give a status update! I am seeing posts from 2019 about this being an issue with no fix. This is a huge problem.

 

**A few said that putting a graphic overlay across the whole video and moving it out of frame fixed it. Did not work for me. 

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Desktop version , Error or problem , Import

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correct answers 1 Pinned Reply

Adobe Employee , May 23, 2022 May 23, 2022

Hi annelise, are you using HDR footage by chance? If you're on an iPhone, you can go to the Settings app, go to Camera, and disable HDR recording from there. That should prevent future videos from importing strangely into Rush. Let us know if this doesn't work! 

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi annelise, are you using HDR footage by chance? If you're on an iPhone, you can go to the Settings app, go to Camera, and disable HDR recording from there. That should prevent future videos from importing strangely into Rush. Let us know if this doesn't work! 

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Community Beginner ,
Nov 03, 2024 Nov 03, 2024

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I started experiencing washed-out imported video footage about three months ago. I have tried all formats, and they all appear overexposed upon import. Why can't Adobe seen to fix this?

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Adobe Employee ,
Nov 04, 2024 Nov 04, 2024

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HDR is not supported, @Annelise Brueher. If you have iOS, you might try Project Violet, which supports HDR.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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