Stuck on rotating/spinning blue circle/ring on iPhone

[ted939]

I'm having a problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

I left that blue circle spinning for the last 8 hours, and still no better.

The app won't allow me to click anything on it.

I have iOS 16.5.

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

Thanks!

Ted

[Kevin-Monahan]

Hey there @ted939,

I read that you're having trouble exporting from Rush from your iPhone. That is not right! Though I can't offer immediate advice on how to solve this issue directly, what you might try is contacting our support agents here. Be sure to ask for the "video queue" to reach the best agents related to digital video. Let us know if they can help you and report back. I wish you luck!

Thanks,
Kevin