Stuck on rotating/spinning blue circle/ring on iPhone

[ted939]

I'm having a problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

I left that blue circle spinning for the last 8 hours, and still no better.

The app won't allow me to click anything on it.

I have iOS 16.5.

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

Thanks!

Ted

[Kevin-Monahan]

Hey there @ted939,

I read that you're having trouble exporting from Rush from your iPhone. That is not right! Though I can't offer immediate advice on how to solve this issue directly, what you might try is contacting our support agents here. Be sure to ask for the "video queue" to reach the best agents related to digital video. Let us know if they can help you and report back. I wish you luck!

Thanks,
Kevin

[ted939]

I could try your suggestion ... and I might .... but Adobe's "support" agents are often anything other than support, because:

* the agents often can't understand or speak English great, and I don't speak their language at all,

* Adobe skimps on paying for a decent phone service, using a cheap phone service that causes a delay (sometimes as long as a couple seconds) between when the agent or I say something, and it is heard by the other - which makes for very difficult conversation.

* the agents often don't know how to address the issue, or answer questions, even when there's little to no language barrier, and the question needs a simple answer (like a "yes" or "no").

I could write a book (a very sad one) about my 25 years struggling with Adobe tech support.

I even have a friend who works for Adobe, as a developer of Premiere, who has told me straight up that nobody should ever expect decent tech support from Adobe.

It's a sad devolution our society has come to that the greed of companies (like Adobe) have led to their customers having to find actual support from each other by toiling away through forums like this.

Adobe could just pay employees better, to attract better qualified and better trainable employees to be agents, and could pay for decent phone service .... but then that would mean less money to their wealthy execs and to their shareholders, which is unfortunately companies' priorities over their workers and customers.

Not good 😕