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Stuck on the “preparing media” step

New Here ,
Aug 09, 2021 Aug 09, 2021

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I am using the free version of rush on my Apple iPad and when I try to download a video to edit the "preparing media" step never moves forward. I have tried logging out and back in and have even made a new account. From doing all this I have only gotten 1 video downloaded and no more have gotten downloaded. Please can I have some advice on how to move forward from this step.

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Error or problem , Mobile version , Performance

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Community Expert ,
Aug 11, 2021 Aug 11, 2021

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Can you tell us a little more about the videos you're trying to use in the project?  What are their sizes (filesize), and is there anything unusual about the format?

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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