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Subscription not recognized

New Here ,
Mar 12, 2024 Mar 12, 2024

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Why is premier rush not recognizing my active subscription?

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Error or problem , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , Mar 12, 2024 Mar 12, 2024

Hello @Kem36035839muln,

I appreciate you posting your question here. Issues like this can be handled by assisted support. To contact Adobe Customer Service, please do the following: 

 

  1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window using a VPN. 
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
  3. Type "Agent" in the chat box to be connected to a live agent
...

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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Hello @Kem36035839muln,

I appreciate you posting your question here. Issues like this can be handled by assisted support. To contact Adobe Customer Service, please do the following: 

 

  1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window using a VPN. 
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
  3. Type "Agent" in the chat box to be connected to a live agent. 
  4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

 

I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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