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Dan36692144bj52
New Here ,
Apr 16, 2024 Apr 16, 2024

I purchased the premier rush subscription. When using the app on my iphone it says i cant upload in 4k then recommends purchasing the subscription which i already own! Help, extremly frustrated  

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Export , Mobile version , Performance
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correct answers 1 Pinned Reply

Kevin-Monahan Adobe Employee
Adobe Employee , May 15, 2024 May 15, 2024

HI @Dan36692144bj52,

Can you try h.264 4K footage instead of HEVC footage? What happens? Let us know.

 

Thanks,
Kevin

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Kevin-Monahan Adobe Employee
Adobe Employee ,
May 15, 2024 May 15, 2024
LATEST

HI @Dan36692144bj52,

Can you try h.264 4K footage instead of HEVC footage? What happens? Let us know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Resources
Troubleshooting
Find the Premiere Rush Version Number
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Premiere Rush Common Questions
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Knowledge Base Articles
Bugs fixed in October 2019 (version 1.2.11) release
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Known issues and limitations in Adobe Premiere Rush
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