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Dan36692144bj52
New Here ,
Apr 16, 2024 Apr 16, 2024

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I purchased the premier rush subscription. When using the app on my iphone it says i cant upload in 4k then recommends purchasing the subscription which i already own! Help, extremly frustrated  

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Export , Mobile version , Performance

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correct answers 1 Pinned Reply

Kevin-Monahan Adobe Employee
Adobe Employee , May 15, 2024 May 15, 2024

HI @Dan36692144bj52,

Can you try h.264 4K footage instead of HEVC footage? What happens? Let us know.

 

Thanks,
Kevin

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Kevin-Monahan Adobe Employee
Adobe Employee ,
May 15, 2024 May 15, 2024

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HI @Dan36692144bj52,

Can you try h.264 4K footage instead of HEVC footage? What happens? Let us know.

 

Thanks,
Kevin

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