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Supported device. Still cannot install due to device not compatible.

New Here ,
Mar 11, 2023 Mar 11, 2023

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Hi,

I'm trying to install Premiere Rush on my Pixel phone. Looking at the supported android phones supported

mine should be supported, but unfortunately I cannot install Rush.

 

It's a Pixel 3XL, which as mentioned previously, is supported according to the web link.

 

I can install Creative Cloud with a issue, but any adobe apps give me the "Your device isn't compatible with this version" - Is this an Android 13 issue, or a Adobe issuse? 

 

Hopfully someone can shed some light as I'm paying for somthing that clearly doesn't work when it should.

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Community Expert ,
Mar 12, 2023 Mar 12, 2023

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You're right. Based on the Adobe Premiere Rush system requirements page, a Pixel 3XL running Android 9 or later should work. I wonder if there's enough space on your phone to install it.

 

There was a similar discussion about the Pixel 4XL with some recommendations once it was supported:

 

Maybe one of the Adobe Employees know more about this issue (@carolinesears1).

 

If you have the paid version, then you can also use it on a computer. You can install it from the Creative Cloud Desktop app.

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