Syncing problems with Rush (red screen )

[Alexvilla]

It looks like Adobe rush on the mobile and desktop are not best friends, it takes hours to synchronize the first second and then nothing happens. I was reading it should take seconds. As you can see on the photo, its a 42 sec. Video syncing since several hours.

I can't find the video inside creative cloud.

Doesn't make sense this service.

Title edited by mod

[Steve Grisetti]

What do you mean by "synchronizing"? Synchronizing means matching a clip's audio to its video.

What are you synchronizing and how are you doing it?

[Kartika Rawat]

Hi there!

We're sorry about this. Could you share more info? 

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• What type of media are you working with (codec/format, frame rate, frame size)?
• Which device have you installed Rush on?

Looking forward to your response.

Thank you,

Kartika

[Alexvilla]

Thanks for your kind support

I´m using the mobile app with Android as camera version V1.5.8.3306 and it works perfect but I can´t Sync between devices with Mac desktop application V1.5.8

What type of media are you working with (codec/format, frame rate, frame size)? I don´t know what does that mean, Think MP4, 16:9.

Thanks for your support.

Cheers

[MiriamBOK]

I have exactly the same issue, and it's not the first time. I've followed the troubleshooting steps but it still will not sync between my mobile and my laptop (that's what sync means in this context and how it's used in this software).
I'm on high-speed wifi, I've also tried with a short video clip which comes out with distorted colours when synced between my iPhone and my laptop.

I thought it might be my graphic card, but I have no problem watching videos or film clips anywhere else.

Please help with finding a solution to this frustrating problem. Thanks!

[Kartika Rawat]

Thanks for the information.

Can you try to sign out and back into your Creative Cloud account and see if it brings any change?

Kartika

[superobvious]

I'm having the same issue, exactly. Getting a red screen on desktop in my two synced projects from mobile. Works fine on mobile (where I'd created it). When I open one of the projects, I see the audio track fine, but get a red bit on the video timeline.

When I right click on the red ! area  > Find and Connect > I get this screen:

Same thing for the other project from my mobile, which is installed on an iPhone 11 Pro. (Also, the demo project PR has you create as a tutorial does not play at all on PR Mobile.) Brand new, first time install from Creative Cloud app to MacBook Pro. PR desktop version is 1.5.34 (build 48). 

Logged out/back in to Creative Cloud. Same issue. Rebooted desktop. Same issue. Uninstall/reinstall PR desktop. Same issue. Please advise?

[superobvious]

RESOLVED. Syncing was for some reason paused in Creative Cloud app. That fixed it! 

[defaultm8omq8u2r2eo]

How did you fix it?