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Takes forever to load my music folder

New Here ,
Jun 18, 2024 Jun 18, 2024

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I had no problem with loading picture and videos, but when comes to music, it never loads. I don't  have much music file on my phone and I don't know why it takes forever to load

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Error or problem , Storage

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correct answers 1 Pinned Reply

Adobe Employee , Jun 20, 2024 Jun 20, 2024

Hi @Leon33226173kes9,

Thanks for writing in. I haven't heard about this problem yet. What is the format of the files in your folder? Can you tell us more about your system (or mobile device) and media? I hope we can help you.

 

Thanks,
Kevin

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Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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Hi @Leon33226173kes9,

Thanks for writing in. I haven't heard about this problem yet. What is the format of the files in your folder? Can you tell us more about your system (or mobile device) and media? I hope we can help you.

 

Thanks,
Kevin

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