The Premiere Rush on my desktop do not have access to the Adobe Team Porjects service

[megumi恵]

Whenever I open the rush, it always notices me that it does not have access to the Adobe Team Porjects service, and, after I clicking the OK button, it stays on the loading screen and I can do nothing as the button of "Create a new project" keeps grey, just like the picture shows.

What should I probably do to get into the rush successfully?

[Vinay Dwivedi]

Hi guoxuzhen,

Do you have Premiere Pro 2019 on this machine. If yes, launch Premiere Pro CC 2019 and then try to launch Rush CC. Check if it makes any difference.

//Vinay

[petergaraway · Accepted solution]

This is an old post, but we fixed this issue at the beginning of July 2021. If you experience this error again, please let us know by creating a new post. Thank you!