The sound and video aren’t synchronized

[연희엄38961972]

I use Premier Rush. At first, obviously there was no problem. But now the sound and video aren't synchronized. The sound comes out right, but the video repeats for a few seconds. I thought it was a video problem. The same thing happens when I try different video. The same thing happens for both application and desktop versions. I posted on YouTube. https://youtu.be/RIREWlbNseA

[Vinay Dwivedi]

Hi ququ432,

Please provide some information mentioned below.

Version of Premiere Rush installed

Device in use iPhone/iPad/MAC/Windows and the version of OS installed.

What is the source of footage i.e. Shot from a camera or downloaded, mention the make and model if any camera is used

//Vinay

[연희엄38961972]

I used Windows 10.

And I used just phone, Iphone X.

[Vinay Dwivedi]

What is the source of the files like make and model of the camera?

Mention the Operating system/iOS version too

[연희엄38961972]

All the sauces were taken with a cell phone.

and iOS version is 12.1.2

I took a screenshot because I didn't know the meaning of the operating system.

[Vinay Dwivedi]

Have you accidently clicked Loop playback button?

tagproducts_SG_RUSH_i18nKeyHelppagetitle

//Vinay

[연희엄38961972]

No...I didn't press anything.

I just made a new project and tried again.

The same thing happened.....

[Vinay Dwivedi]

Can you attach a screenshot of you Rush User interface which contains Timeline, Preview monitor etc?

//Vinay

[연희엄38961972]

Strangely, you can only see the first scene when you add media.

The second screenshot is, I want to show that the original video wasn't like that.

[caroline_edits]

Hi there!

Footage shot on an iPhone has a variable frame rate, which often results in video and audio becoming out of sync.

I would suggest transcoding it into the same frame rate using Handbrake and reimporting the transcoded footage.

https://handbrake.fr/

Caroline