After hours of trying to figure out what's wrong with this thing that being adobe rush, I figure it out, it's not me, or my phone. I'm just being conned into paying for a product that was out of date 6 years ago and not using a 6+ year old phone! I have a new Galaxy 24 Fe... after about an hour, with some slightly remedial person from support, who simply couldn't tell me if my phone was compatible or not... the actual list of supported phones were six years previous to my last older phone that being about six years ago. Is it true that the operating platforms of adobe rush in the android format have not been upgraded for newer phones in six years? Or has it been longer? The only supported phones that you list are greater than six years old. So basically, almost nobody owns a phone. Currently, that is supported or covered in your support. At least in the androids, which are the most popular phones in the world at the moment. This is conspicuously absent from the download page, which simply says it works on android phones. But shouldn't it really say that if the majority of the phones that are out there right now are not supported? The VAST majority? Can you do anything to address this? Maybe stop taking money for stuff that doesn't work? Or assuring the people that are buying it, that it does work? Sorry, if this seems a little bit too elementary, but for god's sake... you were making it so easy for people to just hand over money for things that don't work, and then what do you do? Keep them on the phone/app for a couple hours with support, so they feel like they're actually getting something, albeit an alternative equally as frustrating and incapable of interfacing, when they eventually find out in the conspicuously absent fine print, that their programs have not been updated for 6 years, or within 6 years of the current phone model being sold, and that my previous two phones that I had, we're not technically compatible or listed as being compatible with this program? I defy anyone out there to tell me that they are currently using the same phone that they used six years ago!
It seems more than just an oversight. If i'm missing something, I would really love to know because this is a very competitive business. It's gonna take more than just visibility to survive. When somebody comes along with something that's current and has a very usable and CURRENT interface, that's something that will sell. And it will quickly put Adobe by way of my sprace. And even THAT'S not a very good example, because THAT platform had much more relevance over FB, but... I digress. Please explain to me why my brand new Android phone, had no problem with this program, until I downloaded the "updated" version, and that, for some reason, the "updated" version won't work on a new phone, when the old one did? Why can't there be some sort of even "lip service" attempt to stay current? I can see being a year behind, but why? So far? And how did the program become less compatible with each update? Plus i've got a ton of stuff that didn't transfer because apparently, the cloud is no longer functioning? Was there a memo on this? Basically, try making the user interface on your programs be as streamlined and user friendly as the methods in which we have to pay for them. THAT seems to be up to date currently... except in the INTERFACE portions that should and could tell you BEFORE YOU PAY, if your device is compatible or supported. And for god's sake hire some people that aren't totally inept. Apparently there is no way to download legacy versions for android, or any phone. So the only one that you are currently selling is designed for a phone.That is six years old, at least... and while the older version was compatible with newer phones, what we have now is a version that doesn't work anything but phones that nobody has anymore, OR some minute fraction of the phones in use now, with 50 million downloads of this app??
With no choice or any other alternative ... the only thing I can do is try and download the version from my old phone that actually worked! How is this good business??
And to top it off, it was prohibitively difficult to even list this feedback here on your site. Ridiculously so! Random syntax, errors that seem to appear when you type more than you are expected to. I guess people who are well-spoken are not welcome here? Do better, with all due respect. Trim the dead weight off, go! And sin no m
ore!
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Thanks for the post and welcome to the forum. I'm Kevin, a moderator of this user-to-user forum. I'm sorry to hear that you're having trouble with the current version of Rush. I understand that the previous version worked better for you. That's a bit strange.
I read our support team was not helpful previously. However, it might be helpful to reach out to our support team once more and ensure that you ask for assistance from the "video queue." They are available from 7
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