Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
2

This is a useless app! Crashing all the time

Community Beginner ,
Jul 25, 2024 Jul 25, 2024

2 weeks of editing this video and only to find out I wouldn't be able to finalise this video. I have tried all the options including the 720p but it doesn't render the video and returns the error below.  Apart that, along the way, I have encountered several program crashes. I even reported the issue to Adobe just after an hour of paying for the subscription and never heard back from them to give me a refund.  

 

With the error below, I would have to redo all this -

 

IMG_3868.jpeg

 

Moderator note: Edited for content. Please abide by Adobe Community Guidelines and avoid profanity.

TOPICS
Crash , Export , Freeze or hang , Performance
95
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jul 26, 2024 Jul 26, 2024

Hi @Paul Cons,

I read your note and saw your screenshot. Thanks for doing that. You are having trouble exporting. Sounds frustrating. Can you tell the community more about computer system (CPU, RAM, GPU, Hard Drives) and the source media? Did you try any troubleshooting, like deleting the cache or resetting preferences? Let us know if you need help with that. Sorry for the hassle.

 

Thanks,

Kevin

Translate
Adobe Employee ,
Jul 26, 2024 Jul 26, 2024
LATEST

Hi @Paul Cons,

I read your note and saw your screenshot. Thanks for doing that. You are having trouble exporting. Sounds frustrating. Can you tell the community more about computer system (CPU, RAM, GPU, Hard Drives) and the source media? Did you try any troubleshooting, like deleting the cache or resetting preferences? Let us know if you need help with that. Sorry for the hassle.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines