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Timeline Playback Problem

New Here ,
Jul 27, 2023 Jul 27, 2023

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Hello, I recently installed "Adobe Premiere Rush" and the playback Timeline always has a black screen, why does this happen? My cell phone is compatible with the app, but the audio is distorted and the screen is black.

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Error or problem , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Jul 27, 2023 Jul 27, 2023

Hi @Genial31343455g0w6,

Thanks for the message. Is this a 4K clip? Can you try an HD clip and see if it works?

 

Thanks,
Kevin

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hi @Genial31343455g0w6,

Thanks for the message. Is this a 4K clip? Can you try an HD clip and see if it works?

 

Thanks,
Kevin

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New Here ,
Jul 27, 2023 Jul 27, 2023

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  • Yes, the clips in the screenshot above were in 4k, however I tried to use HD clips (in the same format supported by the cell phone) and simply the audio is distorted and the Timeline remains black.

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Adobe Employee ,
Jul 28, 2023 Jul 28, 2023

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Sorry about that!

At this time, please contact our agents here for one-on-one assistance: https://helpx.adobe.com/contact.html. The chat pod is in the lower right corner. Ask for the "video queue." They should be able to assist with this issue. Sorry for the problem.

 

Thanks,
Kevin

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