Timeline Playback Problem

[Genial31343455g0w6]

Hello, I recently installed "Adobe Premiere Rush" and the playback Timeline always has a black screen, why does this happen? My cell phone is compatible with the app, but the audio is distorted and the screen is black.

[Kevin-Monahan]

Hi @Genial31343455g0w6,

Thanks for the message. Is this a 4K clip? Can you try an HD clip and see if it works?

Thanks,
Kevin

[Genial31343455g0w6]

• Yes, the clips in the screenshot above were in 4k, however I tried to use HD clips (in the same format supported by the cell phone) and simply the audio is distorted and the Timeline remains black.

[Kevin-Monahan]

Sorry about that!

At this time, please contact our agents here for one-on-one assistance: https://helpx.adobe.com/contact.html. The chat pod is in the lower right corner. Ask for the "video queue." They should be able to assist with this issue. Sorry for the problem.

Thanks,
Kevin