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Transform Fail & Freeze

New Here ,
Jun 15, 2023 Jun 15, 2023

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Hi. I have a video clip that changes from landscape to portrait mid-way. I have used the 'Transform' functionality to rotate one section of the clip but when I try to export the clip (locally) as mp4, I get a message that "This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to www.adobe.com/go/video"  and the application hangs trying to do the export.

I have Premiere Rush as part of my Lightroom/Photoshop plan so why/what do I have to upgrade?      

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Export , Freeze or hang

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correct answers 1 Pinned Reply

Adobe Employee , Jun 20, 2023 Jun 20, 2023

Hi there!

You'll get a Rush starter pack with a Photography plan. For more details, you can check this article: https://helpx.adobe.com/in/premiere-rush/kb/starter-paid-rush-upgrade.html

 

I hope this helps.

Thanks,

Kartika

 

 

 

 

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi there!

You'll get a Rush starter pack with a Photography plan. For more details, you can check this article: https://helpx.adobe.com/in/premiere-rush/kb/starter-paid-rush-upgrade.html

 

I hope this helps.

Thanks,

Kartika

 

 

 

 

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